What does this site sell?
The main products of Loft are apparels, shoes, and accessories for women.
What are this site's return policies?
Loft accepts returns of unwashed and unworn clothes and accessories within 60 days from the date of purchase. Returned items can be exchanged with another item, or can be refunded depending on the preference of the customer. Maternity returns and swimwear cannot be returned to stores, and they must be returned via mail.
All returns must be accompanied by the original receipt. Returns without the original receipt will not be credited. Also, if you have received a gift from Loft, and you wish to return and exchange it, you should include the gift receipt with the package when you ship it.
What are this site’s shipping costs and policies? Which countries do they ship to?
Loft ships orders to all US addresses and Puerto Rico locations. Currently, they do not ship orders to Canada, and any other non-US addresses. The shipping methods offered are the Standard Shipping, the 3-Day Business Shipping, and the Next-Day Business Shipping.
The standard shipping base fee is $8.95 for orders under $125. Orders over $125 are qualified for the free standard shipping order. The rate for the 3-day business shipping is $14.95, while it costs $24.95 to ship using the next business day shipping method.
Does this site offer any warranties or guarantees?
Customer service guarantee is offered by Loft by allowing the customers to return any orders that do not satisfy them within 60 days from the date of purchase. The customers are allowed to exchange their order to another item, or request for a refund, as long as the item is still unworn and undamaged, and it has the official receipt.
Loft also guarantees the quality of their products. The clothes and other products for sale are designed artistically to adapt with the latest fashion trend. The fiber used for the clothing is also made up of a high quality one.
Does this site have physical store? Where are they located?
Loft stores can be found across the different states of the US. You can use the store locator tool which is available at Loft website to know which store is nearest to you. You will surely be able to find one, because they have stores distributed from Alabama to Wyoming.
How can I reach customer service for this site? Does it offer a telephone number?
You can give a call at Loft through this phone number if you have some questions: 1-888-563-8444. You can also send them a message through their fax number: 1-866-232-9266.
Do they offer any help or introductory video?
There are no introductory videos at Loft, but you can read the shopping guides on the site if you have some questions with about your orders.
Do they offer any discounts or coupons?
Yes. As of now, they are offering 40% off on their sale styles. And, all of their sweater and tops are about $30 and under.